Cancellation & Refund Policy
All sales are final. Because classes have limited openings and are reserved for as long as you are enrolled, there are no refunds for any classes missed. If you have opted in for automatic payments, your authorisation will remain in effect until you notify us that you wish to revoke it and we have a reasonable opportunity to act on your notice.
Cancellation & Withdrawal
Membership requires a minimum three-month commitment. To cancel, submit a written request by email to admin@roundaboutcircus.com or submit a drop notice via the customer portal. Cancellations cannot be accepted by phone or in person and cannot be backdated. Notice takes effect from the date of approval. All outstanding fees must be cleared before cancellation is finalised. Any make-up tokens are expired once membership is cancelled.
100% Smiles Guarantee
If within 14 days of your first class you decide that circus isn't the right fit, we will refund the remaining portion of your first month's membership and cancel your enrolment — no further commitment required.
Refunds
Outside of the 100% Smiles Guarantee, refunds are generally not provided for:
- Change of mind
- Missed classes
- Unused casual classes, punch passes or discovery passes
- Holiday programs
- Showcase or costume fees
- Private lessons cancelled without sufficient notice
- Voluntary withdrawal
Where a student cannot continue due to significant injury, illness or serious family circumstances, a refund request may be considered at our discretion. Please email us as soon as possible at admin@roundaboutcircus.com.
Nothing in this policy limits your rights under the Australian Consumer Law.